PRIVACY POLICY

Nanjing CIGU Technology Co., Ltd. (“CIGU,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • visit or use our website at www.cigu-maglev.com and any related webpages that link to this Privacy Policy (collectively, the “Website”);
  • submit a request for a quotation, technical consultation, product recommendation, return-on-investment analysis, factory tour, or other inquiry;
  • communicate with us by email, telephone, WhatsApp, contact form, or other communication channels;
  • request product, installation, commissioning, maintenance, remote support, or after-sales services; or
  • otherwise interact with CIGU in a business or professional capacity.

Please read this Privacy Policy carefully. By using the Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

The entity responsible for the processing of personal information described in this Privacy Policy is:

Nanjing CIGU Technology Co., Ltd.

Address:
99 Jinxin Middle Road
Jiangning District
Nanjing, China

Email: lvjianxing@cigu.org.cn

Mobile/WhatsApp: +86 152 2111 2033

For privacy-related requests, please use the subject line “Privacy Request.”

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information processed through the Website and through business communications or services arising from Website inquiries.

It does not necessarily apply to:

  • employee or job applicant information governed by a separate privacy notice;
  • information processed solely under a separate customer, distributor, supplier, service, remote-monitoring, or project agreement;
  • third-party websites, applications, platforms, or services that have their own privacy policies; or
  • information that has been anonymized or aggregated so that it can no longer reasonably identify an individual.

3. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

Depending on how you interact with us, we may collect the following categories of personal information.

3.1 Information You Provide Directly

When you submit a quotation request, contact us, or communicate with our sales or engineering team, we may collect:

  • your name;
  • company or organization name;
  • job title or department;
  • business email address;
  • telephone or mobile number;
  • WhatsApp contact information;
  • country, region, or business address;
  • the product or solution you are interested in;
  • industry, project location, application scenario, or intended use;
  • technical specifications, operating requirements, flow rates, pressure requirements, capacity, power requirements, temperature, medium, or other engineering information;
  • procurement requirements, project schedules, expected quantities, budget-related information, or delivery requirements;
  • installation, commissioning, maintenance, warranty, remote support, or after-sales service information;
  • information contained in your correspondence with us; and
  • any other information you voluntarily provide.

Please do not submit sensitive personal information through the Website unless it is strictly necessary and we have specifically requested it.

3.2 Information Collected Automatically

When you visit the Website, we or our service providers may automatically collect certain technical and usage information, including:

  • Internet Protocol address;
  • browser type and browser version;
  • device type and operating system;
  • device identifiers or online identifiers;
  • approximate geographic location derived from your IP address;
  • referring website or source;
  • pages visited and content viewed;
  • links or buttons clicked;
  • date, time, and duration of visits;
  • language preferences;
  • Website performance and diagnostic information;
  • cookie identifiers and similar technology data; and
  • security, error, and server log information.

We use this information to operate the Website, understand Website performance, improve user experience, detect security threats, and evaluate the effectiveness of our business communications.

3.3 Information From Third Parties

We may receive business contact or project information from:

  • your employer, colleagues, representatives, or authorized agents;
  • distributors, dealers, engineering partners, consultants, or system integrators;
  • trade fairs, exhibitions, conferences, or business events;
  • publicly available corporate websites, business directories, or professional platforms;
  • logistics, installation, commissioning, maintenance, or service partners; and
  • analytics, cybersecurity, hosting, and other service providers.

Where required by applicable law, we will provide appropriate notice or obtain the necessary authorization before using such information.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

4.1 Responding to Inquiries

We may use your information to:

  • respond to your questions;
  • understand your operating conditions and project requirements;
  • recommend suitable maglev blowers, compressors, chillers, vacuum pumps, ORC turbo expanders, or related solutions;
  • conduct preliminary engineering assessments;
  • provide quotations, proposals, product specifications, or return-on-investment analyses;
  • arrange technical discussions, meetings, factory tours, demonstrations, or site visits; and
  • follow up on your inquiry.

4.2 Providing Products and Services

We may use personal information to:

  • process and manage orders;
  • prepare contracts and related documentation;
  • coordinate manufacturing, inspection, delivery, installation, and commissioning;
  • provide operator training;
  • administer warranties;
  • provide technical assistance, maintenance, spare parts, remote support, or after-sales services;
  • maintain service and support records; and
  • manage customer, distributor, supplier, and project relationships.

4.3 Operating and Improving the Website

We may use technical and usage information to:

  • operate and maintain the Website;
  • monitor Website availability and performance;
  • diagnose technical problems;
  • understand how visitors use the Website;
  • improve navigation, content, functionality, and user experience;
  • measure the effectiveness of Website content and campaigns; and
  • develop new products, services, and business capabilities.

4.4 Business Communications and Marketing

Subject to applicable law, we may use your business contact information to:

  • send information about products, technologies, applications, projects, exhibitions, or company news;
  • inform you about relevant upgrades, technical materials, case studies, and industry solutions;
  • follow up on previous inquiries or business discussions; and
  • invite you to business events, exhibitions, demonstrations, or technical seminars.

You may opt out of marketing communications at any time by using the unsubscribe instructions included in a message or by contacting us at lvjianxing@cigu.org.cn.

Opting out of marketing communications will not prevent us from sending non-promotional communications relating to an inquiry, order, contract, warranty, service request, or other ongoing business relationship.

4.5 Security, Compliance, and Legal Purposes

We may process personal information to:

  • prevent fraud, misuse, cyberattacks, or unauthorized access;
  • protect the security and integrity of the Website and our systems;
  • enforce our agreements and protect our legal rights;
  • comply with applicable laws, regulations, court orders, or government requests;
  • conduct audits, investigations, compliance reviews, or risk management;
  • establish, exercise, or defend legal claims; and
  • protect the rights, safety, property, and interests of CIGU, our customers, business partners, personnel, and other persons.

5. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

5.1 Steps Before Entering Into or Performance of a Contract

We may process personal information when necessary to:

  • respond to a quotation or product request;
  • evaluate project requirements;
  • prepare a proposal;
  • negotiate or enter into a contract; or
  • provide products, support, warranty, or other contracted services.

5.2 Legitimate Interests

We may process personal information where necessary for our legitimate business interests, including:

  • responding to business inquiries;
  • developing and maintaining customer and business relationships;
  • improving our Website and services;
  • protecting our systems and business;
  • conducting appropriate business-to-business marketing; and
  • managing corporate operations.

We will balance these interests against your rights and reasonable expectations.

5.3 Consent

We may rely on your consent where required, including for:

  • certain marketing communications;
  • non-essential cookies or analytics technologies;
  • processing information you voluntarily provide for a specific purpose; or
  • other activities for which applicable law requires consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

5.4 Legal Obligations

We may process personal information where necessary to comply with legal, tax, accounting, regulatory, safety, export-control, sanctions, or other compliance obligations.

5.5 Other Lawful Bases

Where permitted under applicable privacy laws, including the Personal Information Protection Law of the People’s Republic of China, we may process personal information under another legally recognized basis.

6. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies, tags, pixels, scripts, local storage, server logs, and similar technologies.

A cookie is a small text file placed on your computer, mobile device, or browser when you visit a website.

6.1 Types of Technologies We May Use

We may use the following categories:

Strictly Necessary Technologies

These technologies are necessary for the Website to function, maintain security, process form submissions, balance network traffic, or remember privacy choices.

Analytics and Performance Technologies

These technologies help us understand how visitors use the Website, which pages are visited, how long visitors remain on a page, and whether errors occur.

Functional Technologies

These technologies may remember preferences or support enhanced Website functions.

Marketing Technologies

If used, these technologies may help us measure marketing effectiveness or provide more relevant business communications. Where required by law, these technologies will not be activated without the appropriate consent.

6.2 Google Tag Manager

The Website uses or may use Google Tag Manager to manage Website tags and related technologies.

Google Tag Manager is a tag-management system. Depending on the tags configured through it, certain technical or usage information may be processed by Google or other service providers.

The specific cookies or technologies activated through Google Tag Manager may change as we update the Website. Where required by applicable law, non-essential technologies will be subject to your consent choices.

6.3 Managing Cookies

You can manage cookies by:

  • using the cookie preference tool displayed on the Website, where available;
  • changing your browser settings;
  • deleting existing cookies;
  • blocking future cookies; or
  • withdrawing a previous cookie choice.

Blocking certain cookies may affect Website availability, performance, or functionality.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients.

7.1 Service Providers

We may use service providers that support:

  • Website hosting and maintenance;
  • cloud storage and data processing;
  • email and business communications;
  • customer relationship management;
  • analytics and Website performance;
  • cybersecurity and fraud prevention;
  • document management;
  • logistics, delivery, installation, commissioning, or maintenance;
  • translation and localization; and
  • professional or technical support.

These providers are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

7.2 Affiliates and Internal Teams

We may disclose information within CIGU and to relevant personnel, departments, branches, or affiliated entities where necessary to respond to an inquiry, prepare a solution, manage a project, provide support, or operate our business.

7.3 Distributors and Business Partners

Where necessary for a project or local service, we may disclose relevant information to authorized distributors, dealers, engineering partners, system integrators, installation contractors, or after-sales service providers.

We will limit such disclosure to information reasonably necessary for the relevant business purpose.

7.4 Professional Advisers

We may disclose information to accountants, auditors, insurers, banks, consultants, attorneys, and other professional advisers where reasonably necessary.

7.5 Legal and Regulatory Authorities

We may disclose information where we reasonably believe disclosure is required to:

  • comply with applicable law or a lawful request;
  • respond to court, government, regulatory, customs, or law-enforcement authorities;
  • investigate suspected misconduct or security incidents;
  • enforce an agreement; or
  • protect legal rights, safety, property, or legitimate interests.

7.6 Business Transactions

If CIGU is involved in a merger, acquisition, financing, restructuring, asset sale, joint venture, or similar corporate transaction, personal information may be disclosed to relevant parties, subject to appropriate confidentiality and legal safeguards.

We do not disclose personal information to unrelated third parties for their independent direct-marketing purposes without appropriate authorization.

8. INTERNATIONAL DATA TRANSFERS

CIGU is located in China and serves customers and business partners in multiple countries.

When you access the Website or contact us from outside China, your personal information may be transferred to, stored in, or processed in China. Information may also be processed in other jurisdictions where our service providers, affiliates, distributors, or project partners operate.

The privacy and data-protection laws of these jurisdictions may differ from those in your country or region.

Where required by applicable law, we will use appropriate measures for international transfers, which may include:

  • obtaining required consent;
  • entering into approved contractual arrangements;
  • conducting transfer or security assessments;
  • implementing access, confidentiality, and security controls; or
  • relying on another legally permitted transfer mechanism.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

  • the nature of your inquiry or business relationship;
  • whether a quotation, proposal, order, warranty, or service relationship is ongoing;
  • the expected lifecycle of industrial equipment and related support;
  • legal, tax, accounting, product-quality, safety, or recordkeeping requirements;
  • applicable limitation periods;
  • the need to resolve disputes or enforce agreements; and
  • your privacy or deletion request.

When personal information is no longer required, we will delete it, anonymize it, or securely isolate it, subject to applicable legal requirements and technical limitations.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • unauthorized access;
  • unlawful use or disclosure;
  • accidental loss;
  • alteration;
  • destruction; and
  • other security risks.

These measures may include access controls, confidentiality obligations, system monitoring, network protection, backups, and security procedures.

However, no Internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for ensuring that information you send to us is transmitted through an appropriate and secure method.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • obtain information about how we process your personal information;
  • request access to your personal information;
  • request a copy of your personal information;
  • correct inaccurate or incomplete information;
  • request deletion of personal information;
  • restrict or object to certain processing;
  • withdraw consent;
  • request data portability;
  • opt out of certain marketing communications;
  • request an explanation of relevant processing rules;
  • request that we stop or limit processing in certain circumstances; and
  • lodge a complaint with a competent data-protection or regulatory authority.

These rights may be subject to exceptions or limitations under applicable law.

11.1 Exercising Your Rights

To exercise a privacy right, contact us at:

lvjianxing@cigu.org.cn

Please use the subject line:

Privacy Request

Your request should include sufficient information for us to:

  • understand the right you wish to exercise;
  • identify the relevant information or interaction; and
  • verify your identity and authority to make the request.

We may request additional information where reasonably necessary to verify your identity, prevent fraud, protect another person’s information, or comply with legal requirements.

You may use an authorized representative where permitted by applicable law. We may require evidence that the representative is authorized to act on your behalf.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

12. ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE EEA, UNITED KINGDOM, AND SWITZERLAND

Where the European Union General Data Protection Regulation, United Kingdom data-protection law, Swiss data-protection law, or similar requirements apply, you may have rights including:

  • access;
  • rectification;
  • erasure;
  • restriction;
  • portability;
  • objection;
  • withdrawal of consent; and
  • the right to lodge a complaint with your local supervisory authority.

Where we rely on legitimate interests, you may object to the processing based on circumstances relating to your particular situation.

Where we process personal information for direct marketing, you may object to that processing at any time.

We do not intend to make decisions based solely on automated processing of Website-submitted personal information that produce legal effects or similarly significant effects on individuals.

13. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

This section applies only where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to CIGU and the relevant processing.

California residents may have the right to:

  • know the categories and specific pieces of personal information collected;
  • know the sources, purposes, and categories of recipients;
  • request deletion;
  • request correction;
  • opt out of a legally defined sale or sharing of personal information;
  • limit certain uses or disclosures of sensitive personal information; and
  • receive equal service and treatment when exercising privacy rights.

Depending on the interaction, the categories of personal information we may collect include:

  • identifiers;
  • Internet or electronic-network activity;
  • commercial or transaction-related information;
  • professional or employment-related information;
  • approximate geolocation information;
  • correspondence and inquiry content; and
  • inferences relating to product or project interests.

We collect these categories from you, your organization, business partners, service providers, and Website interactions. We use and disclose them for the purposes described in this Privacy Policy.

If our practices constitute a “sale” or “sharing” under California law, we will provide the opt-out method required by applicable law.

14. ADDITIONAL INFORMATION FOR INDIVIDUALS IN CHINA

Where the Personal Information Protection Law of the People’s Republic of China and related laws apply, individuals may have rights to:

  • know about and make decisions regarding personal-information processing;
  • restrict or refuse certain processing;
  • access or copy personal information;
  • correct or supplement inaccurate information;
  • request deletion in legally specified circumstances;
  • withdraw consent;
  • request an explanation of our processing rules; and
  • exercise other rights provided by applicable law.

Where legally required, we will obtain separate or specific consent for particular processing activities, including certain disclosures, sensitive-personal-information processing, or cross-border transfers.

15. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, platforms, videos, maps, social-media services, or communication tools, including WhatsApp.

When you interact with a third-party service, that third party may collect or process information under its own privacy policy and terms.

CIGU does not control and is not responsible for the privacy, security, availability, or content practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

16. CHILDREN’S PRIVACY

The Website is intended for industrial, commercial, and professional users and is not directed to children.

We do not knowingly collect personal information from children under the age of 16 through the Website.

If you believe a child has provided personal information to us, please contact us. Where required by law, we will take reasonable steps to delete the information.

17. SENSITIVE PERSONAL INFORMATION

We do not request sensitive personal information through our general quotation or contact forms.

Please do not provide information concerning:

  • government identification numbers;
  • financial-account credentials;
  • precise personal location;
  • health or biometric information;
  • racial or ethnic origin;
  • religious or philosophical beliefs;
  • political opinions;
  • sexual orientation; or
  • other sensitive or special-category information,

unless it is strictly necessary, legally permitted, and specifically requested by us.

If sensitive personal information is provided, we will process it only as permitted by applicable law.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes to the Website;
  • new products, services, technologies, or business practices;
  • changes to our service providers;
  • changes in applicable laws or regulatory guidance; or
  • security and operational developments.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page.

Where required by law, we will provide additional notice or obtain consent before making a material change that affects how previously collected personal information is processed.

19. CONTACT US

For questions, concerns, complaints, or requests relating to this Privacy Policy or our processing of personal information, contact:

Nanjing CIGU Technology Co., Ltd.

99 Jinxin Middle Road
Jiangning District
Nanjing, China

Email: lvjianxing@cigu.org.cn

Mobile/WhatsApp: +86 152 2111 2033

Email subject line: Privacy Request